Changes in Orders
Pastries by Design understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible.
We accept changes (flavors, fillings and some designs) for your order with 7 days notice before delivery or pick up date. This does not apply for wedding and groom's cakes or last minute orders placed with less than 48 hours or cakes with intrincate designs. This is because for some designs (such as sugar flowers or 3D characters) our team may need more than 10 days in advance to start working on the decoration of your cake.
All changes must be handled and confirmed directly with a staff member of Pastries by Design.
Order Cancellations
We accept cancellations up to 7 days before the delivery or pickup date. However, this does not apply for wedding and groom's cakes, last minute orders placed with less than 48 hours, or intrincate cake designs (highly decorated cakes). Pastries by Design reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, preparation and priorization of the order.
Charges for cancellations will be as follows:
- 15 days or more prior to pick-up or delivery date, 75% of your order total will be returned as store credit, valid for one year starting from the date of cancellation. If there is any balance pending this will be due immediately.
- 7 days or more prior to pick up or delivery date, 50% of the entire order will be charged. If there is any balance pending this will be due immediately.
- less that 7 days prior to pick-up or delivery date, no refunds will be given, and the total amount of the order will be due.
It is entirely up to Pastries by Design's discretion to change or otherwise offer any other options to the customer.
Refund Policy
We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, working days, immediately notify us of your concern and return your complete order to us.
No refunds are given on any orders unless the complete order is returned. NO CASH refunds, only store credit.
Pastries by Design is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. If you do not receive these instructions, please ask our associate. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc.
We only give refunds in accordance with the refund policies stated below.
Full refunds requested after the cake has been accepted and picked up will not be honored. You may qualify for a partial refund in the form of a store credit if the product is brought back and the quality of the cake is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Pastries by Design. Please understand that we cannot issue refunds for cakes that have already been eaten. *Store credit is based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
Special orders that are not picked up will NOT be refunded.
The following scenario is the only instance when we may provide a partial refund in store credit:
If you come to our store for pick up or if upon delivery the cake does not meet your expectations (i.e. designer error), we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given). NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
***We do not give refunds under any other circumstances.
It is entirely up to Pastries by Design's discretion to change or otherwise offer any other options to the customer.
Guarantee / Disclaimer
We always put in our best efforts to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can usually be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we can usually make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Please note that orders placed over the phone or email are extremely "fragil". Creating your order always require a lot of details and information to avoid any possible errors. If you are trying to order a highly decorated cake over the phone or email, you should provide us with a sketch or picture (by email). Please note that we can not read your mind and there are a lot of chances that the design of you cake will be different of what you are expecting if not enough infomation is provided. We do not take responsability if the color of the decoration is a different shade that you had in mind.
Pastries by Design is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. All cake supports used are made of non-toxic products. Pastries by Design is not responsible for any injuries that may occur due to failure to remove the necessary supports. Pastries by Design is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decoration.
Pastries by Design reserves the right to use pictures of any cake created by Pastries by Design in any way it deems fit, including, but not limited to, postings on social media and advertisement.
Pastries by Design reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. Pastries by Design may terminate this agreement with immediate effect, by giving 14 days notice to the customer. Only in this case all deposits will be refunded.
